The letter acknowledged that whereas dialling the shopper care quantity 121, many of the callers unintentionally dialled 112.
With the intention to guarantee efficient implementation of emergency response quantity 112, it’s requested to take away 121 because the helpline of all service suppliers and different glitches, it mentioned.In December final, the trial run for 112 needed to be halted for the reason that variety of clean calls obtained on it in addition to on 100 reached a staggering 72,000 calls per day.
After a six-month hole, the police started the trial run and began the method of tying up with completely different telecom service suppliers for working 112, mentioned the officer.
Throughout this course of, it was discovered that a number of calls made to 112 had been finished by mistake.
“Many callers claimed that they had been dialling 121, which is a buyer helpline quantity, and ended up dialling 112 by mistake. We now have written to the Division of Telecommunications and a reply is awaited,” the officer added.
(This story has not been edited by ZariNews employees and is auto-generated from a syndicated feed.)