PTCL Introduce SMS Complaint Service


PTCL Company is now offering service for user convenient to complaint registration through SMS from their cell phones from all over the Country with the following objectives.

  • Provide a swift complaint registration channel to our Landline and Broadband customers
  • Elimination of customer wait time at our call centers for complaint registration

4 easy steps for SMS complaint:

  • Go to write message
  • Step 1 type : CMP
  • Step 2 type : Area code and landline number
  • Step 3 type : Product code
  • (For Landline: LL – For Broadband: BB)
  • Step 4 : Send to 05 1218 1218
  • Step 5 : Receive complaint registration number
  • e.g., type : CMP 042 3586 XXXX BB Or
  • Just type “HELP” and send to 05 1218 1218

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