Hello friends today i am sharing with you some web based help desk software which are very necessary for a small medium or large company or a website.
Web Based help desk software, is the best portion for visitor or user for help. every company need these kind of software free or paid, today i ll share with you both of them free and paid.
Free Web based help desk software
1. osTicket (Home Page) Version 1.9.4
osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email and web-based forms into a simple easy to use multi-user web interface. Easily manage, organize and archive all your support requests and responses in one place while providing your clients with accountability and responsiveness they deserve.
osTicket is an attractive alternative to higher-cost and complex customer support systems; simple, lightweight, reliable, open source, and easy to setup and use. The best part is, it’s completely free.
osTicket is released under the GNU/GPL license.
2. HESK (Home Page) Version 2.5.5
HESK is Free PHP Help Desk Software that runs with a MySQL database. It allows you to setup a web based ticket support system (helpdesk) for your website.
Once the Help Desk Software is installed your customers will be able to submit support tickets and staff will have an easy-to-use web interface to manage customer support requests.
3. Mibew Messenger (Home Page) Version 2.0.0 Alpha5
Mibew Messenger is an open-source live support application written in PHP and MySQL. It enables one-on-one chat assistance in real-time directly from your website.
You should place the button of Web Messenger at your site. Your visitors click the button and chat with your operators who help them.
Mibew Messenger is released under the Apache License, Version 2.0.
4. Help Center Live (Home Page) Version 2.1.7
Help Center Live is an open-source, community driven live chat & support system. You may easily provide live support on your website just like large companies do with very little work. With Help Center Live, you can provide a real-time, live support or sales person experience.
Paid or Free Trail
1. kayako (Home Page)
A self-service support portal that is beautiful, brandable and easy to use. Your customers can manage their support tickets and stay up to date with news and announcements.
Create a rich, interactive self-service center complete with video and imagery.
Kayako proactively suggests answers as your customers type their questions.
2. Livezilla (Home Page)
Easy to use, Flexible and Powerful
LiveZilla, the Next Generation Live Help and Live Support System connects you to your website visitors. Use LiveZilla to provide Live Chats and monitor your website visitors in real-time. Turn visitors into customers – with LiveZilla!
Customer Live Chats
Use Live Chats / Live Help to get in touch with your website visitors instantly. Ask visitors whether they have questions or need help and increase customer satisfaction and sales. Provide premium customer service by chatting live with your customers and give direct assistance where it’s needed – at any time!
LiveZilla Live Chat Overview
Real-Time Visitor Monitoring
LiveZilla’s integrated real-time visitor monitoring feature enables you to see instantly, who’s on your websites. See who referred your visitors, where your visitors are from (Country, City, Region), what keywords were used to find your site and the path by which they navigate your website.
LiveZilla Visitor Monitoring Overview
Tickets & Help Desk NEW
LiveZilla is the perfect contact platform, even when your are offline. Using a customizable online web form, your website visitors can leave you a message whenever they need your help or want to get in touch with you. Furthermore, it’s an efficient way to fight spam.
LiveZilla will streamline your customer service and improve customer support efficiency by providing your staff with the tools needed to provide effective support. Emails, chats, phone calls – all-in-one!
LiveZilla Tickets & Help Desk Overview
Mobile Version NEW
Wherever you go, take your favourite Live Chat and Help Desk System with you. LiveZilla Mobile is available for the following devices:
All modern web browsers that support HTML5 (FireFox, Chrome, IE, …)
IOS (IPad, IPhone, IPod)
Windows Phone 7/8
Please understand that our mobile version does not currently support all features of the Windows Desktop Client. We will add new features constantly.
LiveZilla allows you to use all of its functions (Live Chats, Visitor Monitoring, Tickets, Statistics) on different websites without having to set up different LiveZilla Server installations, even when the websites are operated by different companies.
How to use LiveZilla on multiple websites
Operator Client Software for Windows
LiveZilla Desktop Client is an application (real software) for Windows® that enables you to “connect” with your website. The Desktop Client Software is used to monitor visitors on your website and chat with your visitors, other operators, employees, partners or friends. Providing many configurable options, the Desktop Client Application can be customized to meet the needs of each user.
The client software starts with Windows®, detects your current status (Idle Detection) and can also run in Windows® Tray (the small area in the bottom right corner of the screen, near the clock) when it’s not needed.
When you receive a chat requests, a notification will pop up from the System Tray automatically and you will be able to respond to the chat instantly.
Server Admin Console for Windows
One of the major advantages of using LiveZilla is the ability to run your own (LiveZilla) Live Support Server. This enables you to keep your sensitive customer information in-house while you save a lot of money (no running expenses). Furthermore, you are fully independent from third parties – a superior solution.
The installation of the LiveZilla Server is fast and takes almost no time when using the LiveZilla Server Admin application. Based on wizards, your own LiveZilla Server will be created in just a few steps. No need to edit files by hand anymore. The integrated FTP Engine will even upload the files to your webserver.
But the LiveZilla Server Admin can do even more for you. You can easily remote administrate your Live Chat Servers and create/administrate operator accounts and groups. The LiveZilla Server Admin application also contains the Link Generator which creates individual and highly customizable Chat Button codes for your websites.
Customization and Branding
Use your own Logos and Banners to attract visitors attention. You can even apply your complete company CI/CD and design the open source LiveZilla WebClient the way you like to have it. The customer side chat interface will become a part of your websites our your website will feel right at home.
3. zoho (Home Page)
Many Channels. One Place.
Zoho Support pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.